CALHN Nursing Education Courses

Conflict Management in the Workplace (RAH Campus)

Aim of course

We spend a great deal of our time at work and it is expected we do this alongside other people, often in workplace teams to achieve a common goal. This doesn’t always go smoothly and we are not always surrounded by people who have good communication and interpersonal skills. Sometimes after challenging experiences we may think to ourselves,’ I wish I could have approached that differently’.

This course has been developed to assist staff to identify and build on behaviours which can enhance interactions with those around them, identifying problematic behaviours and how and when to intervene when disruptive or ineffectual behaviours impact on us.  A further aim of the program is to build on personal insights, skills, and knowledge that may assist us with communicating effectively with others and to do so without exacerbating problem situations.

While this program doesn’t look at clinically driven challenging behaviours, the skills and information you receive will be beneficial in in building positive relationships with colleagues as well as consumers.

The course covers:

  • What is conflict?
  • The impact of conflict
  • Signs and stages of conflict
  • The “back story” of conflict
  • Behaviours in conflict
  • Issues Vs relationships
  • Assertion Vs aggression
  • Self-awareness & awareness of others
  • Understanding communication
  • Active listening & responding
  • Building currency with others

Learning Outcomes

To enable participants to:

  • Identify signs, stages and possible causes of conflict in the workplace
  • Propose basic strategies to deal with one to one workplace conflicts
  • Use communication skills to facilitate constructive responses to conflict in the workplace

Entry requirements:  Nil.

All learning resources provided on the day



Venue:  RAH

Time: 9.00am – 4.00pm



Workshop/Program Coordinator

For further information contact: Douglas Blazely, Staff Development Consultant

Royal Adelaide Hospital 7074 3766