CALHN Nursing Education Courses

Conflict Management in the Workplace (RAH Campus)

Aim of course

We spend a great deal of our time at work and it is expected we do this alongside other people, often in workplace teams to achieve a common goal. This doesn’t always go smoothly and we are not always surrounded by people who have effective communication and interpersonal skills. Sometimes after challenging experiences we may think to ourselves,’ I wish I could have approached that differently’.

This course has been developed to assist staff to identify and build on behaviours which can enhance interactions with those around them, identifying problematic behaviours and how and when to intervene when these behaviours impact on us.  A further aim of the program is to build on personal insights, skills, and knowledge that may assist us with communicating effectively with others and to do so without exacerbating problem situations.

While this program doesn’t look at clinically driven challenging behaviours, the skills and information you receive will be beneficial in in building positive relationships with colleagues as well as consumers.

The course covers:

  • The influences behind conflict?
  • The impact of conflict
  • Signs and stages of conflict
  • The “back story” of conflict
  • Behaviours in conflict
  • Issues Vs relationships
  • Assertion Vs aggression
  • Self-awareness & awareness of others
  • Understanding communication
  • Active listening & responding
  • Building currency with others
  • Strategies for looking after self and others

Learning Outcomes

To enable participants to:

  • Identify signs, stages and influences of conflict in the workplace
  • Propose basic strategies to deal with one to one workplace conflicts
  • Use communication skills to facilitate constructive responses to conflict in the workplace
  • Develop deeper understanding and self-awareness

Venue:  RAH
Time: 8.30am - 4.30pm





 Thursday 23 April 2020



 Wednesday 03 June 2020


  18 May 2020

Click here to Apply

Program Coordinator

For further information contact: Douglas Blazely, Learning & Development Consultant

Royal Adelaide Hospital 7074 3768