This course is an introduction for all staff (clinical and non-clinical) who are involved in the delivery of services and care to patients and consumers. In your role, you may identify a patient incident and be required to report it and participate in open disclosure with a patient, family or carers.

By the end of this course you will be able to:

• explain what is patient incident management and open disclosure
• describe why patient incident management and open disclosure in health care is important
• outline how to use patient incident management and open disclosure processes in practice
• examine the benefits of using patient incident management and open disclosure for patients, consumers and staff.

How long will the course take

The course will take approximately 30 minutes to complete.

You don’t have to complete the course in one go. Your position and assessment progress will be recorded for your next visit.