Care Coordination and Planning (Shift Coordinator)

Care Coordination and Planning (previously known as Introduction to Shift Coordinator) is an interactive, collaborative day which aims to provide participants with core skills and knowledge required to act in the role of Shift Coordinator or Team Leader. 

Learning Objectives

On completion of the Care Coordination and Planning program participants will:

  • Understand the role and responsibilities of the shift coordinator in CALHN.
  • Have an understanding of the patient journey and how the shift coordinator plays a role in this.
  • Take the lead in a variety of different scenarios such as deteriorating patient, code black, situational monitoring and prioritisation.
  • Utilise different communication skills to manage a variety of situations such as conflict management, de-escalation and providing feedback.
  • Understand the challenges of the role and recognising the importance of debrief and reflection.

This program support and links to Nursing and Midwifery Strategic Directions Workforce.

This programs links to The National Safety and Quality Health Service (NSQHS) Standards: 

1. Clinical Governance Standard

2. Partnering with Consumers Standard

5. Comprehensive Care Standard

6. Communicating for Safety Standard

8. Recognising and Responding to Acute Deterioration Standard


Pre-Requisites

  • Eligible staff are required to have a minimum of one-year post-registration experience or are supported by the line manager.


Audience

Open to all CALHN Registered Nurses who are working towards the role of the shift coordinator or team leader in their area.


Pre-Work / Resources

Participants are required to:

  • Complete pre-program material prior to attending (approx. 2.5 hours)
  • Attend a 5.5 hour Professional Development Day  (face to face)
  • Post course reflective exercise to be submitted on learning central.

Optional if supported: day following course to be allocated a supernumerary shift to work as a shift coordinator.


Intended participants: Nursing and other Healthcare staff.  

Estimated Course Time: 8 hours (5.5 hours face to face)

Assessment Type: Blended - online pre reading, video and quiz.

Frequency: Once-off training, designed to be accessible for review as needed by the learner


Further development recommendation